Player Welfare & Safe Play
Responsible Gaming
at khela99
Gaming should always be a source of entertainment — never stress, financial strain, or personal hardship. khela99 is genuinely committed to responsible gaming and provides every player with the tools, information, and support needed to stay in control. 18+ only. Please read this page carefully before you play.
Section 1
Our Commitment to Responsible Gaming
At khela99, we believe that responsible gaming is not simply a compliance checkbox — it is a core part of who we are as a platform. Every feature we build, every promotion we run, and every support interaction we handle is shaped by our commitment to keeping gambling fun, fair, and firmly within your control.
khela99 is Bangladesh's trusted online gaming destination, and with that position comes a responsibility we take seriously. The vast majority of our players enjoy cricket betting, live casino games, and slots as a form of entertainment — placing a modest wager on a BPL match or spinning a few rounds on a Pragmatic Play slot is, for most people, a perfectly enjoyable leisure activity. khela99 wants to keep it that way for everyone.
We recognise, however, that for a small proportion of individuals, gambling can become problematic. The signs of problem gambling are not always obvious, and the journey from recreational play to harmful behaviour can be gradual. That is why khela99 provides a comprehensive set of responsible gaming tools — available to every registered player at any time — and maintains a dedicated player welfare team reachable 24 hours a day, 7 days a week.
Our responsible gaming programme is built around six core principles: player education, age verification, spending controls, time management tools, self-exclusion options, and proactive outreach. Each of these pillars is described in detail in the sections that follow. We encourage every khela99 player — regardless of how casually or how regularly they play — to read this page in full and to make use of the tools available to them.
Player Education
We provide clear, honest information about the odds, house edge, and the nature of chance so that every khela99 player makes informed decisions before they wager.
Age Verification
khela99 strictly enforces its 18+ policy through identity document checks at registration and mandatory KYC verification before any withdrawal is processed.
Spending Controls
Set daily, weekly, or monthly deposit limits directly from your account dashboard. Limits take effect immediately and can only be increased after a mandatory 72-hour cooling period.
Session Time Limits
Configure session duration alerts and automatic logouts so that play sessions stay within time boundaries you set for yourself — a simple but effective tool for staying in control.
Self-Exclusion
Request a temporary or permanent self-exclusion from khela99 at any time. Once active, your account is locked and marketing communications are suspended immediately.
Proactive Support
Our player welfare team monitors account activity for early signs of harmful patterns and will reach out directly — with empathy and without judgment — if concerns are identified.
Section 2
Age Restriction & Underage Play Prevention
khela99 is strictly an adults-only platform. No person under the age of 18 is permitted to register, deposit, play, or receive any bonus or promotional offer from khela99. This policy is non-negotiable and is enforced at every stage of the account lifecycle.
Protecting young people from exposure to gambling is one of the most important responsibilities khela99 carries. During account registration, every applicant is required to confirm that they are 18 years of age or older. This declaration is legally binding. Providing a false date of birth to circumvent the age restriction is a serious violation of khela99's Terms & Conditions and may result in permanent account closure and forfeiture of all funds held in the account.
Before any withdrawal request is fulfilled, khela99's KYC (Know Your Customer) process requires the submission of a valid, government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that confirms the account holder's date of birth. Accounts that cannot pass age verification will be permanently closed and any balance held will be subject to review.
Protecting Young People in Your Household
If you share a device, phone, or computer with family members under the age of 18, khela99 strongly recommends the following measures to prevent underage access to your account and to gambling content in general:
- Never save your khela99 username or password in a shared browser profile. Use a private or incognito session, or a browser profile accessible only to you.
- Log out of your khela99 account immediately after every session — do not leave your account open on a shared device.
- Enable device-level parental controls on any shared device. Tools such as Google Family Link, Apple Screen Time, and third-party parental control applications can restrict access to gambling websites at the operating system level.
- Consider installing a dedicated parental control application such as Net Nanny, Qustodio, or a similar solution available in Bangladesh to block gambling content across all browsers on a device.
- If you have reason to believe that a minor has accessed your khela99 account, contact support@khela99 immediately so that protective measures can be applied without delay.
Section 3
Deposit Limits & Spending Controls
One of the most practical and effective responsible gaming tools available on khela99 is the ability to set hard limits on how much money you deposit into your account over a given time period. Deposit limits give you direct, tangible control over your gambling budget and prevent the temptation to chase losses by topping up your account beyond a pre-agreed personal threshold.
Daily Limit
Cap the total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) within any single calendar day.
Weekly Limit
Set a rolling 7-day deposit ceiling. Useful if your play is spread across the week and you prefer a broader budget window for BPL match days or weekend slots sessions.
Monthly Limit
Define a firm monthly ceiling on total deposits. The monthly limit resets on the first day of each calendar month and cannot be exceeded regardless of payment method used.
How Limit Changes Work
To ensure that deposit limits genuinely protect players rather than serving as a token gesture, khela99 applies an asymmetric rule to limit adjustments:
- Decreasing a limit takes effect immediately. If you lower your daily deposit limit from ৳5,000 to ৳2,000, the new ৳2,000 cap applies from the moment you save the change.
- Increasing a limit is subject to a mandatory 72-hour cooling-off period. The increase does not take effect until 72 hours after you submitted the request, giving you time to reconsider.
- You may cancel a pending limit increase at any time during the 72-hour window, and the original lower limit will remain in place.
- Limits apply across all payment methods combined — you cannot circumvent a ৳3,000 daily limit by splitting deposits across bKash and Nagad.
Loss Limits & Wagering Limits
In addition to deposit limits, khela99 offers loss limits (a cap on the amount you can lose in a given period before further play is suspended) and wagering limits (a cap on the total stake amount placed in a given period). Both are configurable from your account dashboard under the "Responsible Gaming" settings panel. The same asymmetric rule applies: reductions are instant, increases require a 72-hour wait.
Section 4
Time-Out & Cooling-Off Period
Sometimes you need a break — not a permanent one, just some space. The khela99 Time-Out feature allows you to temporarily suspend your account for a defined period, ranging from 24 hours to 6 weeks. During a Time-Out, your account is locked: you cannot log in, place bets, deposit funds, or access any gambling features. All scheduled promotional emails and SMS messages are also paused for the duration.
A Time-Out can be triggered instantly from your account settings at any time of day or night — no approval process, no waiting period. The available Time-Out durations on khela99 are:
- 24 hours — for a short reset after an intense session.
- 48 hours — a weekend break if you feel you have been playing too frequently.
- 7 days — a week-long pause to re-evaluate your gambling habits without committing to a longer exclusion.
- 30 days — a full calendar month away from the platform.
- 6 weeks — an extended cooling-off period recommended if you are experiencing financial anxiety related to gambling.
Once a Time-Out is activated, it cannot be cancelled or shortened before the selected period expires — this is by design. The inability to reverse a Time-Out mid-period is what makes it a meaningful protection tool rather than a superficial feature. At the end of the Time-Out period, your account is automatically reactivated and you may log in again. If you feel you need a longer break than 6 weeks, we strongly recommend activating the Self-Exclusion tool described in Section 5 below.
Session Duration Reminders
Even within a normal play session, khela99 encourages players to use session duration reminders. You can configure an on-screen notification to appear after 30 minutes, 1 hour, or 2 hours of continuous play, reminding you how long you have been active. You can also set an automatic session logout that ends your session after a maximum duration you define — for example, if you set a 2-hour session limit, khela99 will automatically log you out after 2 hours of play, regardless of the outcome of any ongoing games.
Section 5
Self-Exclusion Tools
Self-exclusion is the most powerful responsible gaming tool available on khela99. It is intended for players who have recognised that their gambling has become harmful or is at serious risk of becoming so, and who wish to prevent themselves from accessing the platform for an extended period. khela99 takes self-exclusion requests extremely seriously and processes them with the utmost urgency and confidentiality.
How to Request Self-Exclusion
Contact the Player Welfare Team
Send an email to support@khela99 with the subject line "Self-Exclusion Request". Include your registered full name, username, and registered mobile number so that our team can identify and lock your account without delay.
Choose Your Exclusion Period
Specify the duration of your self-exclusion: 6 months, 1 year, 3 years, or permanent (indefinite) exclusion. If you are unsure, our welfare team will guide you toward the option that best fits your circumstances.
Account Lock Applied
Your account will be locked within 24 hours of your verified request being received. All marketing and promotional communications will be suspended immediately. Any balance remaining in your account will be returned to your registered payment method after the exclusion is confirmed.
Reinstatement Process (Non-Permanent)
At the end of a timed self-exclusion period, your account is NOT automatically reactivated. You must contact support@khela99 to request reinstatement. Before reinstatement, our welfare team will ask you to confirm that you still wish to return to play and may provide information about support resources available to you.
Permanent Exclusion
If you choose permanent exclusion, your account will be closed and cannot be reopened under any circumstances. A new account cannot be created with the same personal details. This is an irreversible decision and is the most protective option available.
Self-exclusion from khela99 does not automatically exclude you from other gambling operators. If you are experiencing serious gambling harm, we strongly encourage you to seek self-exclusion from all gambling platforms you use, and to reach out to a professional gambling support organisation for guidance on comprehensive exclusion options available in Bangladesh.
Section 6
Recognising Problem Gambling
Problem gambling does not look the same for everyone. It can develop gradually and is often rationalised or minimised by the person experiencing it. The following warning signs — organised by category — are indicators that gambling may have moved beyond the realm of healthy entertainment and into territory that requires attention and support.
- Spending more on gambling than you can comfortably afford, or consistently exceeding a personal budget you set for yourself.
- Borrowing money — from friends, family, or financial institutions — to fund gambling activity.
- Selling personal possessions or liquidating savings to deposit into a gambling account.
- Chasing losses: continuing to gamble after a losing session with the intention of winning back what was lost, often resulting in even larger losses.
- Hiding gambling transactions from a spouse, family member, or financial partner.
- Experiencing financial stress, unpaid bills, or debt that is directly linked to gambling expenditure.
- Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.
- Using gambling as a way to escape from problems, stress, loneliness, or difficult emotions.
- Experiencing mood swings that are directly tied to whether you have won or lost — feeling euphoric after a win and deeply distressed after a loss.
- Thinking about gambling obsessively: planning your next session while at work, while eating, or while spending time with family.
- Feeling a need to gamble with increasingly large amounts of money in order to achieve the same level of excitement (tolerance).
- Feeling guilt, shame, or remorse after gambling sessions but returning to gamble again shortly afterward.
- Lying to friends, family members, or colleagues about how much time or money you spend gambling.
- Neglecting work, studies, family responsibilities, or personal health in favour of gambling time.
- Withdrawing from social activities, hobbies, and relationships that previously brought you enjoyment.
- Making repeated unsuccessful attempts to cut back or stop gambling, often returning to the same patterns shortly after stopping.
- Continuing to gamble despite recognising that it is causing harm to yourself or to people close to you.
Section 7
Self-Assessment Checklist
The following questions are adapted from widely-used responsible gaming self-assessment frameworks. Answer honestly — these responses are entirely private and are not submitted to khela99 or stored anywhere. This checklist is a reflection tool only. If you answer "Yes" to three or more questions, we strongly encourage you to reach out to our support team or to a professional gambling support service.
Self-Assessment: Is My Gambling Under Control?
1. Have you ever spent more money gambling than you originally planned to in a single session?
2. Have you ever borrowed money or sold something to fund your gambling activity?
3. Have you tried to win back money that you have lost by gambling more?
4. Have you felt restless, anxious, or irritable when you tried to reduce or stop gambling?
5. Have you hidden your gambling activity or its financial impact from someone close to you?
6. Have you neglected work, studies, or family responsibilities because of time spent gambling?
7. Do you find yourself thinking about gambling frequently when you are not playing?
8. Have you made repeated attempts to cut back or stop gambling without lasting success?
Note: This checklist is for personal reflection only. It is not a clinical diagnostic tool and responses are not shared with khela99 or any third party. If you are concerned about your gambling behaviour, please contact our support team or a qualified gambling support professional.
Section 8
Getting Help & Contacting Support
Reaching out for help is a sign of strength, not weakness. If you feel that gambling is causing you — or someone close to you — emotional, financial, or social harm, the most important step is to talk to someone. khela99's player welfare team is available around the clock and will respond to every responsible gaming enquiry with empathy, discretion, and without judgment. All responsible gaming conversations are treated as strictly confidential.
khela99 Player Welfare Team
Our dedicated player welfare team is available 24 hours a day, 7 days a week, in both English and Bengali. Whether you want to set limits, request a Time-Out, initiate self-exclusion, or simply talk through your concerns, we are here.
support@khela99Subject line: "Responsible Gaming Support"
Seek Professional Support
If you need support beyond what khela99 can provide, we encourage you to reach out to a qualified mental health professional, counsellor, or addiction support service in your area. Professional help is available across Dhaka, Chittagong, Sylhet, Khulna, and throughout Bangladesh.
Talk to a trusted person in your life first.General Guidance for Safer Play
Even if you do not believe you have a gambling problem right now, the following habits will help ensure that khela99 remains a safe and enjoyable part of your leisure time:
- Set a strict gambling budget before each session and stop when that budget is reached — regardless of whether you are winning or losing.
- Treat gambling as entertainment, not as a source of income. The house edge means that over time, the platform retains a mathematical advantage on every game.
- Never gamble while under the influence of alcohol, medication, or any substance that impairs your judgement.
- Take regular breaks during play sessions. Step away from the screen, hydrate, and check in with yourself about how you are feeling.
- Balance gambling with other leisure activities — sports, time with family and friends, outdoor activities, and hobbies unrelated to screens.
- Only use funds you can genuinely afford to lose. Never deposit money earmarked for rent, utilities, food, or other essential expenses.
- Keep track of your wins and losses honestly. Many players significantly underestimate how much they spend over time.
- Use khela99's built-in session history and transaction logs to review your actual spending — the data is always available in your account dashboard.
Many players across Dhaka, Chittagong, Sylhet, Rajshahi, and beyond have used khela99's responsible gaming tools to regain control and continue enjoying the platform safely. There is no shame in asking for help — and khela99 will always support you in doing so. Email us at support@khela99 any time. We will respond promptly and treat your situation with full confidentiality and respect.
Play Responsibly at khela99
Enjoy cricket betting, live casino, and slots — all within limits you set yourself. Explore the platform or review our FAQ for more guidance.